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Refund & Cancellation Policy

At CloudGenZ Technologies Pvt Ltd ("Company", "we", "us", or "our"), we strive to deliver high-quality IT services that meet our clients' expectations. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are handled for our services.

1. Scope of This Policy

This policy applies to all IT services offered by CloudGenZ Technologies Pvt Ltd, including but not limited to:

  • Website Development
  • Mobile Application Development
  • Digital Marketing & SEO Services
  • Graphic Design Services
  • Cloud Computing Solutions
  • Custom Software Development
  • IT Support & Maintenance

2. Cancellation Policy

2.1 Cancellation by the Client

  • The Client may cancel a project by providing written notice (via email) to the Company at contact@cloudgenz.com.
  • Cancellation requests must clearly state the project name, date of engagement, and reason for cancellation.
  • The effective date of cancellation shall be the date on which the Company acknowledges receipt of the cancellation request.

2.2 Cancellation by the Company

The Company reserves the right to cancel or suspend a project under the following circumstances:

  • Non-payment or delayed payment by the Client beyond the agreed terms.
  • Failure by the Client to provide required materials, content, or feedback within a reasonable timeframe.
  • Breach of the Terms and Conditions or Service Agreement by the Client.
  • If the project requirements are found to be illegal, unethical, or in violation of applicable laws.

3. Refund Policy

3.1 Refund Eligibility

Refunds are evaluated on a case-by-case basis and are subject to the following conditions:

Cancellation Timing Refund Amount
Before project work commences (within 48 hours of payment) 100% refund
After work commenced but less than 25% completed 75% refund
After 25% to 50% of the project is completed 50% refund
After more than 50% of the project is completed No refund
After project delivery and acceptance No refund

3.2 Non-Refundable Services

The following services are non-refundable once commenced:

  • Domain name registration and renewal
  • Third-party software licences or subscriptions purchased on behalf of the Client
  • Hosting services already activated
  • SEO and Digital Marketing services where campaigns have been launched
  • Any third-party costs incurred on behalf of the Client

3.3 Refund for Recurring/Subscription Services

  • For monthly subscription-based services, cancellation must be requested at least 15 days before the next billing cycle.
  • No refund will be provided for the current billing period once the service has been rendered.
  • Unused portions of a billing cycle are not eligible for refund.

4. Refund Process

  1. Submit a refund request via email to contact@cloudgenz.com with the subject line "Refund Request - [Project Name]".
  2. Include the following details: Client name, project name, invoice number, payment date, amount paid, and reason for refund.
  3. The Company will acknowledge the request within 3 business days.
  4. The refund request will be reviewed and a decision communicated within 7-10 business days.
  5. Approved refunds will be processed within 15-20 business days from the date of approval.
  6. Refunds will be credited to the original payment method used for the transaction.

5. Disputes

If you are dissatisfied with the refund decision, you may escalate the matter by writing to us at contact@cloudgenz.com. If the dispute remains unresolved, it shall be subject to the dispute resolution mechanism outlined in our Terms and Conditions.

6. Project Revisions and Rework

  • Minor revisions within the agreed scope of work are included at no additional cost.
  • Major changes or scope modifications after project approval may incur additional charges.
  • The Company provides a 30-day warranty period post-delivery for bug fixes at no extra cost.
  • Requests for changes beyond the warranty period or outside the original scope will be treated as new work.

7. Force Majeure

The Company shall not be held liable for delays or failure to deliver services due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, internet or power outages, or any other force majeure events.

8. Amendments

The Company reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

For any questions regarding this Refund & Cancellation Policy, please contact us:

CloudGenZ Technologies Pvt Ltd
Ahmedabad, Gujarat, India
Email: contact@cloudgenz.com
Phone: +91 98258-45423